Managed IT
Hand over the whole IT function, not just the emergencies.
EzziTrust runs technology for Houston area companies of about 11 to 50 people. Monitoring, help desk, security, backups and the budget planning, on one monthly bill you can predict.
30 minutes. We tell you what we would change first, and you keep the notes.
Start here
What managed IT actually means
The term gets used loosely, so here is the version without the sales language.
Managed IT means a single provider takes responsibility for your technology working, for a fixed monthly fee per user, rather than charging you by the hour once it has stopped working. The fee covers the people your staff phone, the software that watches your systems overnight, the patching, the backups, the security stack and the planning conversation about what needs replacing.
The part worth paying attention to is the incentive. On an hourly arrangement, a provider earns more when your systems fail. On this one, every hour they spend fixing something is an hour they are not paid extra for, so preventing the failure is in their interest as much as yours. That is the entire argument for the model, and it is why the monitoring matters more than the help desk.
What it is not is a replacement for judgement. Someone still has to decide whether the ageing server gets replaced this year or next, and what that costs. On the fully managed plan that conversation happens monthly, with a named advisor, rather than in a panic after the hardware fails.
What is included
What we run for you
Everything below sits inside the monthly fee. Nothing here is an upsell, which is why the list is worth reading before you compare it against a quote from anyone else.
- 24/7 RMM monitoring with NOC alerting
- XDR endpoint protection and 24/7 SOC
- Server backup with tested recovery
- Patch management and software standardisation
- Microsoft 365 or Google Workspace backup
- Phishing simulations and security training
- Dark web monitoring
- vCISO consulting
- Unlimited help desk for every user
- Up to 3 servers and 2 office locations
- Dedicated Technology Advisor
- Monthly service and compliance meetings
- Full infrastructure management
- Technology roadmap and budget planning
Plan limits on servers, locations and support hours are published on the pricing page rather than discovered later.
Three common situations
Where companies usually start
You already have an IT person
When a client already has an IT person we run co-managed. They keep supporting your people while we take cybersecurity and compliance, and our team covers nights, weekends and anything they cannot get to.
What the security side coversYou are leaving another provider
The usual worry is a bad handover weekend. In practice there is rarely a single moment to be afraid of. Security tools and backup go in first, the help desk is reachable from day one, and the order after that follows what you are already running. 4 to 6 weeks from signature to fully managed.
Talk through a switchNobody owns IT at all
Someone in the office has quietly become the IT person on top of their real job. That works until it does not, and it usually stops working during an audit or after an incident. This is the most common starting point we see.
See what it would costService area
On site across the western Houston metro
Remote support and monitoring reach further, but anything needing hands on hardware stays inside the counties below, because a response time we cannot drive to is not a response time.
- Katy
- Houston
- Sugar Land
- Cypress
- Fulshear
- Richmond
- Harris County
- Fort Bend County
- Montgomery County
- Galveston County
440 Cobia Dr, Unit 1101
Katy, TX 77494
Monday to Friday, 8AM to 6PM Central
Support 24 hours a day, every day
(346) 680-5300
Questions before you switch
Straight answers
What is managed IT, in plain terms?
It means one company takes responsibility for your technology working, for a fixed monthly fee per user, instead of billing you by the hour after something breaks. That covers the help desk your staff call, the monitoring that catches problems before they call, patching, backups, security, and the planning conversation about what to replace next year. The distinction that matters is the incentive: on an hourly model your provider earns more when things break, and on this one they earn more when things do not.
How is this different from break fix IT support?
Break fix is reactive and billed by the hour. Nobody is watching your systems between incidents, so you find out about a failed backup when you need the backup. Managed IT is a flat monthly cost that includes the monitoring, so the failed backup raises an alert the morning it fails. The trade is predictability: you stop having months where the IT bill is nothing and months where it is five figures.
What does your team actually do day to day?
Most of it you never see. Monitoring runs around the clock, patches go out on a schedule, backups are tested rather than assumed, and the security stack reports into a 24/7 SOC. What you do see is the help desk, which your staff contact directly during Monday to Friday, 8AM to 6PM Central, and emergencies, which are answered inside 15 minutes at any hour including weekends. Support is staffed in the United States around the clock, nights and weekends included, so the person who picks up at 3am is in your own time zone rather than a night shift handed abroad.
How do we switch providers without downtime?
4 to 6 weeks from signature to fully managed. Security tools go in first, and backup is part of that. The help desk is live from day one, because being reachable is the point of hiring us. For the most part there is no cutover moment: cover is added alongside what you already run, and the order follows your current operations rather than a fixed script. That is the part people do not expect, because the fear of switching usually imagines a weekend where everything moves at once and something is left behind. Cover is added on top of what you have rather than swapped for it.
What should we ask any Houston IT provider before signing?
Four questions worth asking anyone, including us. What is the response time for an emergency, and is it in the contract. Are backups tested or only taken. Who actually answers the phone at 3am, and which country are they sitting in. And what does it cost per user per month, in a number, today. If a provider cannot answer the fourth one without a discovery call, that is information too. Ours are: yes it is in the contract, backups are tested rather than assumed, the night shift is staffed in the United States, and the fully managed plan is $153 per user per month.
Do you work with small businesses?
Yes, with a floor. The companies we serve well run roughly 11 to 50 people, and a typical client is 20 users at $3,060 a month. Below about 10 users the per user model costs you more than it returns, and we will say so rather than sell it to you.
Book a 30 minute IT review
We look at what you are running, tell you the two things we would fix first, and you keep the notes whether or not you hire us.