Privacy Policy & Data Protection

Comprehensive privacy documentation ensuring legal compliance and building user trust through transparent data handling practices. Last updated: January 15, 2025.

1. Information Collection

What Data We Gather

Ezzi Trust IT Services collects information necessary to provide professional managed IT services. We are committed to collecting only the data required for business operations and service delivery.

Personal Information Collected:

  • Contact Information: Name, email address, phone number, company details
  • Business Information: Industry type, company size, IT infrastructure details
  • Technical Data: IP addresses, browser information, device identifiers
  • Service Data: Support tickets, communication logs, system monitoring data

How We Collect Information

Information is collected through various touchpoints including contact forms, phone consultations, email communications, service agreements, and automated monitoring tools when providing managed IT services.

2. Data Usage

Processing Purposes and Legal Bases

We process your personal data only for legitimate business purposes and with appropriate legal justification.

Service Delivery

  • • IT infrastructure management
  • • Technical support and troubleshooting
  • • Security monitoring and incident response
  • • System maintenance and updates

Business Operations

  • • Contract management and billing
  • • Customer relationship management
  • • Service improvement and development
  • • Quality assurance and training

Legal Bases for Processing

Our data processing is based on: Contract performance (service delivery), Legitimate interests (business operations), Consent (marketing communications), and Legal obligations (regulatory compliance).

3. Third-Party Sharing

Partner Relationships and Data Transfers

We work with trusted partners to deliver comprehensive IT services. All partnerships include strict data protection agreements.

Important: No Data Sales

Ezzi Trust never sells personal data to third parties for marketing or commercial purposes. Data sharing only occurs for legitimate business operations and service delivery.

Service Partners

Technology vendors, cloud providers, and security tools necessary for IT service delivery.

Professional Services

Legal advisors, auditors, and compliance specialists as required by business operations.

Regulatory Requirements

Government agencies or regulatory bodies when legally required or compelled by law.

4. Security Measures

Protection Protocols

As an IT services provider, we implement industry-leading security measures to protect client data and maintain the highest standards of information security.

Technical Safeguards

  • • End-to-end encryption (AES-256)
  • • Multi-factor authentication
  • • Regular security audits
  • • Secure backup systems
  • • Network intrusion detection

Administrative Controls

  • • Role-based access control
  • • Employee security training
  • • Data handling procedures
  • • Incident response plan
  • • Vendor management program

Compliance Certifications

Our security program meets or exceeds industry standards:

SOC 2 Type II ISO 27001 NIST Framework GDPR Compliant CCPA Compliant

5. Your Rights

Access, Correction, and Deletion Options

You have comprehensive rights regarding your personal data. We provide easy mechanisms to exercise these rights while balancing service delivery requirements.

Right to Access

Request copies of your personal data and information about how it's processed.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Portability

Request your data in a structured, machine-readable format.

How to Exercise Your Rights

Email: privacy@ezzitrust.com

Phone: (346) 680-5300 (ask for Privacy Officer)

Mail: Privacy Officer, Ezzi Trust IT Services, 123 Business Ave, Suite 100, Tech City, TC 12345

Response Time: We will respond to your request within 30 days.

6. Regulatory Compliance

GDPR, CCPA, and Other Regulatory Requirements

Our privacy practices comply with applicable data protection laws and regulations worldwide. We maintain ongoing compliance through regular assessments and updates.

GDPR Compliance (EU)

  • • Lawful basis for processing
  • • Data minimization principles
  • • Privacy by design approach
  • • Data Protection Impact Assessments
  • • 72-hour breach notification

CCPA Compliance (California)

  • • Consumer disclosure rights
  • • No sale of personal information
  • • Deletion and portability rights
  • • Non-discrimination provisions
  • • Authorized agent requests

Additional Compliance

HIPAA

Healthcare client compliance

FERPA

Educational institution data

SOX

Financial data controls

7. Policy Updates

Change Notifications and Effective Dates

We regularly review and update our privacy policy to reflect changes in our practices, technology, and legal requirements. All updates are clearly communicated to users.

Current Version Information

Last Updated: January 15, 2025

Effective Date: January 15, 2025

Version: 3.2

Next Review: July 15, 2025

Major Changes: Security updates

Previous Version: December 1, 2024

Notification Process

  • • Email notifications to registered users
  • • Website banner announcements for 30 days
  • • Detailed change summaries provided
  • • 30-day advance notice for material changes

8. Contact Information

Privacy Inquiries and Support

For any questions about this privacy policy, your personal data, or to exercise your rights, please contact our dedicated Privacy Office.

Privacy Officer

privacy@ezzitrust.com

(346) 680-5300 ext. 100

Privacy Officer
Ezzi Trust IT Services
123 Business Avenue, Suite 100
Tech City, TC 12345

Response Times

General Privacy Questions: 2 business days
Data Access Requests: 30 calendar days
Data Deletion Requests: 30 calendar days
Privacy Incident Reports: 24 hours

Have Privacy Questions?

Our Privacy Office is here to help. Contact us with any questions about your data, this policy, or your privacy rights.

Available Monday-Friday, 9AM-5PM EST | Emergency privacy issues: 24/7